Important information about our business

Vault and Vine Limited holds a Financial Advice Provider licence issued by the FMA to provide financial advice services. Vault and Vine Limited Financial Services Provider Number is FSP 766811

Our office contact details:

Address:       308 Tamahere Drive, Hamilton
Phone:           0275716699
Email:             julie@btm.co.nz
Website:       www.vaultandvine.co.nz

Nature and Scope of financial advice services

Our Services

●        Debt management (including borrowing for personal and investment purposes)             

●        Personal insurance

Products we can provide financial advice about

 Personal and Group insurance

  • Life cover
  • Disability
  • Income protection
  • Trauma           

Loans including mortgages, reverse mortgages 

Product providers we might recommend
 ● AIA/ASB
● AIA
● Fidelity
● Partnerslife
● Asteron

Our fees 

We don’t charge our clients fees, expenses or anything else directly for the financial advice we provide.

Commissions

For services in relation to insurance/ loan products, commissions may be paid by the product provider as follows:

Initial Commission

A percentage of the value of your loan balance, or insurance premiums; and we are paid commission for all home loans and insurance policies placed

Ongoing Commission

A percentage of the value of your outstanding loan amount or premiums, usually calculated at the end of each month in which you hold the  loan, or on renewal of insurance products. We are paid ongoing commission for  home loans and insurance policies placed

Conflicts of interest or other incentives

We are here for our clients and to advise you as best we can. Your interests are our priority although we do have business relationships with product providers also.

From time to time our product providers assist us with funding so we can bring our advisers together for conferences and professional development training.

Discounted CRM, subsidized training for advisers or other non-monetary benefits.

How we manage any conflicts of interest 

To ensure our advisers prioritize our clients’ interests:

  • We follow an advice process that ensures our recommendations are made appropriately, based on clients’ goals and circumstances.
  • All our advisers undergo annual training about how to manage conflicts of interest.
  • We maintain registers of conflicts of interest and the gifts and incentives we receive. These registers are monitored regularly, and additional training is provided as required.
  • We undertake an annual independent Compliance Assurance Review.

Our duties and obligations to you

We are bound by the duties of the Financial Markets Conduct Act (431I, 431K, 431L and 431M) to:

  • Meet the standards of competence, knowledge, and skill set out in the Code of Conduct
  • Give priority to the clients’ interest, and
  • Exercise care, diligence and skill, and
  • Meet the standards of ethical behavior, conduct, and client care set out in the Code of Conduct.

 Our Internal complaints process 

If you have a problem, concern, or complaint about any part of our advice or service, please tell us so that we can try to fix the problem.

Our internal complaints manager is Karl Hartley who can be reached via email at karl@btm.co.nz or 0226578128 Karl will reply to you within 24 hours.

Our internal complaints handling process is as follows:

  1.  Logging and managing complaints
  2.  Initial response 
  3.  Review and Escalation
  4. Assessment and resolution proposal
  5. Escalation Options

 Our external complaints process 

If we cannot agree on how to fix the issue, or if you decide not to use the internal complaints scheme, you can contact our external disputes resolution scheme: Insurance & Financial Services Ombudsman Scheme Inc (IFSO). This service will cost you nothing, and will help us resolve any complaints.
You can contact IFSO at:

  • Address:   Level 2, Solnet House, 70 The Terrace, Wellington 6143
  • Phone number 0800 888 202
  • Email address:    info@ifso.nz      

 



Privacy Policy

Introduction

Vault and Vine Limited (we, us, our) complies with the New Zealand Privacy Act 2020 (the Act) when dealing with personal information. Personal information is information about an identifiable individual (a natural person). This policy sets out how we will collect, use, disclose, and protect your personal information.

This policy does not limit or exclude any of your rights under the Act. If you wish to seek further information on the Act, you can contact our Privacy Officer by email at karl@btm.co.nz Or visit www.privacy.org.nz for further information.

Changes to this policy

We may change this policy by uploading a revised policy onto the website. The change will apply from the date that we upload the revised policy.
What is personal information?

Personal information is information about an identifiable individual. It includes (but is not limited to) name, address, contact details, date of birth, occupations, payment details, employment history and/or details, education and qualifications, financial information, testimonials and feedback, evidence of source of funds or source of wealth (in some cases) and other information.

 We will use your personal information:

  • to verify your identity
  • to provide services and products to you
  • to market our services and products to you, including contacting you electronically (e.g. by call, text, or email for this purpose)
  • to improve the services and products that we provide to you
  • to respond to communications from you, including a complaint
  • to protect and/or enforce our legal rights and interests, including defending any claim
  •  for any other purpose authorised by you or the Act.

Disclosing your personal information

We may disclose your personal information to:
● Other companies or individuals who assist us in providing services or who perform functions on our behalf (such as mailing houses, hosting and data storage providers, specialist consultants, and legal advisers);
● Product providers (such as but not limited to lenders and insurance companies);
● Financial advisers and financial advice providers who may use our services;
● Other companies or individuals who perform checks (such as but not limited to compliance reviews and audits) that are necessary or desirable under the law on our behalf;
● Other companies, agencies, or individuals that maintain databases against which your identity may be verified, which may include (but are not limited to) the New Zealand Department of Internal Affairs, and New Zealand Transport Agency;
● Social media sites on which we may have a presence;
● Courts, tribunals, and regulatory authorities (such as the Financial Markets Authority, and the Ministry of Justice in New Zealand);
● Office of the Ombudsman, where a complaint relates to official information;
● Any person or agency we believe could assist in responding to a serious privacy breach.
● Office of the New Zealand Privacy Commissioner, where a complaint relates to breach of the Privacy Act 2020;
● Human Rights Commission, where a complaint relates to discrimination;
● CERT NZ, where appropriate to assist with the management of a voluntarily notified privacy breach
● Overseas privacy regulator, where a complaint relates to the actions of an overseas agency; and
● Anyone else to whom you authorise us to disclose it.

Except as described above, we will not disclose your personal information without your written or oral consent, unless we are required to do so by applicable law.

Protecting your personal information
We will take reasonable steps to keep your personal information safe from loss, unauthorised activity, or other misuse. Our software is subject to audits to ensure it is continuing to meet security requirements. All data handled in our software is encrypted in transit and during storage and can only be accessed over secure network connections.

Storing your personal information
We will only retain personal information as long as it is required for the purposes for which the information may lawfully be used. All data stored online is backed up and can be retrieved in the event of data loss or corruption.

Data will sometimes be held on-premise at 308 Tamahere Drive, Hamilton if it is provided to us outside of our software.

Accessing and correcting your personal information
Subject to certain grounds for refusal set out in the Act, you have the right to access your readily retrievable personal information that we hold and to request a correction to your personal information. Before you exercise this right, we will need evidence to confirm that you are the individual to whom the personal information relates.
In respect of a request for correction, if we think the correction is reasonable and we are reasonably able to change the personal information, we will make the correction. If we do not make the correction, we will take reasonable steps to note the personal information that you requested the correction.
If you want to exercise either of the above rights, email us at karl@btm.co.nz Your email should provide evidence of who you are and set out the details of your request (e.g. the personal information, or the correction, that you are requesting).

Data Breaches
Our Privacy Officer has processes and systems in place in the unfortunate event of a data breach. If such an event occurs, we will promptly identify, report and examine a personal data breach.

Internet use
While we take reasonable steps to maintain secure internet connections, if you provide us with personal information over the internet, the provision of that information is at your own risk.
If you follow a link on our website to another site, the owner of that site will have its own privacy policy relating to your personal information. We suggest you review that site’s privacy policy before you provide personal information.
We use cookies (an alphanumeric identifier that we transfer to your computer’s hard drive so that we can recognise your browser) to monitor your use of the website. You may disable cookies by changing the settings on your browser, although this may mean that you cannot use all of the features of the website.
We may use information about your use of our websites and other IT systems to prevent unauthorised access or attacks on our software. We may utilise services from one or more third-party suppliers to monitor the use of our systems. These third-party suppliers will have access to monitoring and logging information as well as information processed on our websites and other IT systems.

 

 

 

Disclosure Statement :

Julie Goodwin
FSP Number: FSP218605
Phone: 027 571 6699
Email: julie@btm.co.nz
Address: 308 Tamahere Drive, Tamahere, 3283

I am a financial adviser and provide advice on behalf of Vault and Vine Limited (FSP766811), who are licensed as a Financial Advice Provider by the Financial Markets Authority.

Both Vault and Vine Limited and I are registered on the financial service providers registry which can be viewed at fsp-register.companiesoffice.govt.nz
I work for you.
As a Financial Adviser, it is my duty to abide by the Code of Conduct for Financial Service Providers.

I am paid by the providers for the services I provide, however, it is you that I work for.

To ensure that I put your interests ahead of my own, I follow a 6-step advice process when providing personalized financial advice which is based on your individual goals and needs.

I provide all my recommendations in writing so that you have the opportunity to ask any questions you might have before implementing any of my advice.

Vault and Vine Limited, and anyone who gives financial advice on our behalf, has duties under the Financial Markets Conduct Act 2013 relating to the way that we give advice.

Relevant History / Qualifications
I have been in the industry for over 40 years. I started in the National Bank of NZ Limited at the age of 16 and in 1999 began my work as a Mortgage & Insurance adviser.

I obtained the NZ Certificate in Financial Services (Level 5) on 16th March 2023 - Specializing in Residential Property Lending & Life, Disability and Health Insurance
My Services
Personal Risk: (Life, Income, Disability & Health Insurances):

I provide personalized advice that takes into account your individual circumstances to determine the personal risk products that best meet your personal goals and needs.

My recommendation is limited to the products offered by the following companies: AIA/ASB, Unimed, AIA, Asteron, Partners Life, Fidelity
To ensure that advice remains accessible, Vault and Vine Limited does not charge an upfront fee for providing personal risk insurance advice or for implementing advice if you decide to proceed. In place of an upfront fee, Vault and Vine Limited is paid commission for any new insurance taken up, of between 30% and 190% of the first year's premium, depending on which insurance company you choose cover with. From year two, Vault and Vine Limited may then receive an annual commission of between 3% and 20% of the premium for the time Vault and Vine Limited remains the servicing adviser on the policy. I will confirm the amount of commission Vault and Vine Limited will receive when I provide my recommendation to you.

Home Lending:

I work with banks and lenders to recommend lending products and solutions that I think best fit your circumstances and requirements from the following providers:

  • AIA/ ASB

In place of an upfront fee, Vault and Vine Limited is paid a commission by the recommended lending provider. This commission will range from 0% to 0.85% of the total lending, depending on which provider you choose to take a loan with. I will confirm the amount of commission Vault and Vine Limited will receive when I provide my recommendation to you.

In addition, Vault and Vine Limited may receive a commission of up to 0.20% of the outstanding mortgage or lending balance annually which covers the ongoing service I provide to you, by way of trail commission.

We are required to.

Give priority to your interests by taking all reasonable steps to make sure our advice isn't materially influenced by our own interests.

Exercise care, diligence, and skill in providing you with advice.

Meet standards of competence, knowledge and skill set by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure that we have the expertise needed to provide you with advice).

Meet standards of ethical behavior, conduct and client care set by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure we treat you as we should and give you suitable advice).
How to raise a concern or complaint about my advice
If you are unhappy with any aspect of my service, we have an internal complaints process that can be viewed here on our website www.vaultandvine.co.nz

If we are unable to address your concerns, you can contact my disputes resolution scheme, at no cost to you:

Scheme: Insurance and Financial Services Ombudsman
Address: Level 2, 70 The Terrace, Wellington 6011
Telephone number: 0800 888 202
Email address: info@ifso.nz